Dallas

The City of Dallas is closely monitoring the national outbreak of the novel coronavirus, now known as COVID-19. The City is working with our public health partners at Dallas County Health and Human Services (DCHHS), The Texas Department of State Health Services (DSHS) and the Centers for Disease Control and Prevention (CDC) to ensure the city has best practices in place for the general public. 

https://dallascityhall.com/Pages/Corona-Virus.aspx

TESTING SITES:

Testing is open to anyone who is over the age of 5 and lives within the boundaries of the City of Dallas or Dallas County.

Exceptions to the residency requirements:

  • First responders, DART drivers, healthcare workers, and all CISA essential workers; must have a work ID and must work in Dallas County/City of Dallas.

  • City of Dallas and Dallas County employees; must provide a valid work ID.

    For a comprehensive list of ALL testing sites, click here.

FINANCIAL ASSISTANCE:

UTILITY BILL ASSISTANCE:

  • Dallas Water Utilities has suspended water service disconnects until further notice. Customers who are financially impacted by COVID-19, should contact Water Customer Service at 214-651-1441 to make payment arrangements.
  • TXU, Ambit, Tri-Eagle will waive late fees, extend payment due dates with no down payment required, reduce down payments and deferring balances over five equal installments.
  • Reliant, Green Mountain, Cirro, Stream, XOOM and Discount Power are suspending disconnections for non-payment until April 3.
  • Exelon brands (Constellation, Atlantic City Energy, BGE, ComEd, Delmarva Power, PECO) have suspended service disconnections and will waive late payment charges until at least May 1. Exelon has also committed to donating $1.15 million to local and national COVID-19 relief efforts.
  • Vistra Energy brands (TXU, Ambit, Tri-Eagle) is waiving late fees, extending payment due dates with no down payment required, and reducing down payments and deferring balances over five equal installments. TXU customers can also receive additional bill-payment assistance through its TXU Energy AidSM program.
  • NRG brands (Reliant, Green Mountain, Cirro, Stream, XOOM, Discount Power) is suspending disconnections for non-payment until April 3. o Charter Communications is offering free access to Spectrum Broadband and Wi-Fi for 60 days for new K-12 and College Student households. Residents should call: 1-844-488-8395. Charter is also working with school districts to ensure that communication is provided about the free wi-fi; Charter continues to offer Spectrum Assist for households without school-aged children; Charter is also opening its Wi-Fi hotspots for public use.

UNEMPLOYMENT ASSISTANCE:

  • Employees affected by the coronavirus (COVID-19), can apply for benefits online at any time using Unemployment Benefits Services (UBS) online. UBS is available 24 hours a day, seven days a week or employees can call Texas Workforce Commission’s Tele-Center at 800-939-6631 from 8 a.m. to 6 p.m. Central Time Monday through Friday. https://www.twc.texas.gov/jobseekers/applying-unemployment-benefits
  • Job-seekers may visit www.WorkInTexas.com to search for opportunities in the area
  • You can email Goodwill at jobs@goodwilldallas.org with your name, city/zip code, contact number and any additional information. A Goodwill Job Connection Center Manager or Specialist will contact you directly and set up an appointment for virtual employment services. You can also contact a Job Connection Center by phone at the location nearest you:
  • 3020 N. Westmoreland Rd, Dallas, TX 75212: 214-638-2800 x185
  • 919 W. Main Street, Lewisville, TX 75067: 972-436-3681
  • 1661 E. Northwest Hwy., Garland, TX 75041: 214-227-5549

FOOD ASSISTANCE:

  • Texas Education Agency (TEA) has created the Texas Students MealFinder Map to help people locate closed schools that are currently serving meals. The map includes a list of schools, and their addresses and service times, which can be searched by address at - https://schoolmealfinder.hoonuit.com/?filter_state=tx
  • North Texas Food Bank has shifted to box distribution model with partner agencies. Food4Kids and School Pantry programs remain fully functional, and they are partnering with the City to deliver snack/hydration kits to the homeless: https://ntfb.org/the-north-texas-food-banks-response-to-covid-19/
  • Dallas County Health and Human Services Older Adult Services Program is currently providing meals delivered to homebound seniors. There is a drive-thru for hot meal pick-up service set up at each senior center location. Seniors needing these resources can call 214-819-1860 to enroll.

HEALTH AND WELLNESS RESOURCES:

  • It is normal to feel stress, anxiety, grief, and worry during times of public crisis. North Texas Behavioral Health Authority (NTBHA) has developed a dedicated COVID-19 mental health support line available to our system of care to provide trauma informed support and psychological first aid to those experiencing stress and anxiety during this time of crisis. This dedicated line will provide relief to our traditional crisis line while providing the necessary support within our community as we work through this specific crisis. https://ntbha.org/
  • The NTBHA COVID-19 Mental Health Support line can be reached at, 833-251-7544. Individuals who contact the COVID-19 support line needing a higher level of care will be transferred directly to our traditional 24/7 NTBHA crisis line at, 866-260-8000.
  • The Texas Department of Health and Human Services has extensive resources available for mental health support, including those facing a mental health crisis. https://hhs.texas.gov/services/mental-health-substance-use/adult-mental-health
  • The Metrocare Coronavirus Support Line is available during our normal business hours Monday through Friday for those Dallas County residents experiencing high anxiety or depression during these turbulent times. Metrocare’s professionals will assist individuals in accessing our mental health services and provide referrals for other services that may be needed. The Metrocare Coronavirus Support Line for Dallas County is 214-743-1215.
  • North Texas Behavioral Health Authority - Individuals can contact the 24/7 COVID-19 Mental Health Support Line at 833-251-7544. Those needing support outside of the COVID-19 crisis can still contact our NTBHA 24/7 Crisis Line at 866-260-8000.

COMMUNITY RESOURCES:

  • Dallas Welcoming Communities and Immigrant Affairs have launched an online resource hub with free and low-cost resources for our immigrant and refugee communities impacted by COVID-19. Visit communityresources.dallascityhall.com/ and search for available resources using your zip code.

MORTGAGE, RENT AND HOUSING RESOURCES:

  • The City of Dallas Housing and Neighborhood Revitalization office has created a helpful guide with information on financial relief for mortgage payments, rent payments and more. You can access the information sheet here.
  • If you are a Dallas Housing Authority client, please immediately report any loss of income in order to reduce your portion of rent and inspections will be restricted to health and safety only. o Texas Department of Housing and Community Affairs Foreclosure Prevention 1-888-995-HOPE (4673).
  • Texas Health and Human Services Commission has resources available. There may be vouchers to assist those in need with paying their rent. Also get government assistance with other needs, including lease application fees, information on low income housing and security deposits. Dial 1-877-541-7905 to find additional ways to get rent help.
  • The U.S. Department of Housing and Urban Development (HUD) offers programs that can help you with paying your mortgage and also avoid foreclosure. Local resources, including government and non-profit assistance, can help qualified homeowners. 

CHILDCARE RESOURCES:

  • The Texas Workforce Commission’s subsidized childcare program is making changes to their requirements in light of the COVID-19 crisis. Please check their website regularly for announcements coming soon: https://www.twc.texas.gov/news/covid-19-resources-child-care
  • Due to COVID-19, YMCA branches are currently closed; however, they continue to offer limited childcare programming on a daily basis, supporting the childcare needs of first responders, medical professionals, government officials, and those that must continue their work in this challenging time. This care will be offered until further notice, at 11 YMCA branches across the Dallas Metroplex, in accordance to state guidelines. 

EDUCATIONAL RESOURCES:

  • Rec@Home is a weekly video series created by Dallas Park and Recreation, giving step-by-step demonstrations for fitness workouts, children’s crafts, and healthy eating. Watch here and on Youtube.
  • The Dallas Public Library is now issuing library cards by email and phone. Loan periods are being extended, and digital resources are available at www.dallaslibrary.org. A link to more information for residents is here.

DOMESTIC VIOLENCE:

The City of Dallas' Domestic Violence taskforce has compiled a list of resources for survivors of domestic violence which can be accessed.

For more information, click here.