If you do not have a primary care provider, call the Louisiana Department of Health hotline at 1-855-523-2652.
If you are severely ill and you think you need hospitalization, call 9-1-1 or go to an emergency room.
Get tested at a clinic:
- Each clinic has its own requirements for testing. Please call ahead to make sure you qualify for testing at that clinic. Click below for locations and contact info: http://ldh.la.gov/index.cfm/page/3878
Get tested at a drive thru testing site
You must arrive in a vehicle. Walk-ups and bicycles are not allowed for the safety of our healthcare workers.
You must be 18 years or older.
You must be symptomatic.
- Mahalia Jackson Theater Parking Lot :1419 Basin Street, New Orleans, LA 70116
- University of New Orleans Lakefront Arena Parking Lot :6801 Franklin Avenue, New Orleans, LA 70148
- Alario Center on the Westbank:2000 Segnette Blvd, Westwego, LA 70094 (Operated by the Jefferson Parish Emergency Management Department)
Medicaid provides medical benefits to low-income individuals and families. Although the federal government establishes the general rules for Medicaid, specific requirements are established by each state. In Louisiana, over a million residents receive health care coverage through Medicaid, most of whom are children under 19. The Louisiana Medicaid Program operates within the Louisiana Department of Health.
Do I qualify for Medicaid?
- Medicaid eligibility is determined using the Federal Poverty Level income guidelines. Visit the Monthly Income Limits for Medicaid Programs page.
In Louisiana, you qualify to receive Medicaid if you:
- Receive Supplemental Security Income (SSI) from the Social Security Administration (SSA)
- Get financial help from the Office of Family Support (OFS) through the Family Independence Temporary Assistance Program (FITAP)
You may also qualify for Medicaid coverage if you:
- Are disabled according to the Social Security Administration’s definition
- Have corrected vision no better than 20/200
- Are a low-income parent of children under age 19
- Are a child under age 19
- Are pregnant
- Have no insurance and need treatment for breast and/or cervical cancer
- Receive Medicare coverage and are low-income, or
- Are aged 19 to 64 years old, have a household income less than 138% of the federal poverty level, doesn't already qualify for Medicaid or Medicare, and meet citizenship requirement
- Apply now or renew coverage for any Medicaid program by visiting the Louisiana Medicaid Online Application (OLA): https://sspweb.lameds.ldh.la.gov/selfservice/
- Once you submit the online application, it is sent immediately to the Medicaid office for processing, and there is no delay for mailing or faxing a paper form.
- Call the Medicaid hotline toll free at 1.888.342.6207 for help applying. Agents are accepting calls Monday through Friday from 8 a.m. to 4:30 p.m.
SAMHSA’s Disaster Distress Helpline
- If you or a loved one are feeling overwhelmed by this emergency, please get assistance from SAMHSA’s Disaster Distress Helpline. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor. When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline.
Center for Hope
- Center for Hope will be offering free Telehealth services for those that might be experiencing stress and anxiety at this time. Call (504) 241-6006.
Food and Supplies:
Meal Delivery for Residents in Need:
- Beginning Monday, March 30, World Central Kitchen will prepare and package individual meals following USDA certification and weight requirements for seniors. Batches of refrigerated meals will be delivered to the door of those in need on Mondays and Thursdays by volunteers working with Hands On New Orleans and the United Way of Southeast Louisiana. Low-income seniors or chronically ill individuals who are experiencing food insecurity while sheltering in place during the Stay Home Mandate should call 3-1-1 or go to nola311.org/service-request to request meal delivery.
Free Drive Up Food Pantries for Hospitality & Gig Economy Workers:
With assistance from Second Harvest Food Bank, Evacuteer and Culture Aid NOLA, District "C" Councilmember Kristin Gisleson Palmer will continue providing a drive-up food pantry for hospitality and gig economy workers affected by COVID-19 next week. Thursday, April 2, 9AM to 12PM, Holy Angels, 3500 St. Claude Avenue, New Orleans, LA 70117
Second Harvest Food Bank:
Second Harvest Food Bank will work to provide food assistance to residents of New Orleans who are experiencing food insecurity due to COVID-19.
Residents can also call 2-1-1 and ask about “emergency food assistance” to receive more information, find out where a food pantry may be located in their community, and sign up for services. Click for more info: https://no-hunger.org/covid-19/
NORD After School Feeding
- NORD, in partnership with Share Our Strength/No Kid Hungry Louisiana, is offering hot meals from 4pm-6pm at all of our rec centers except Annunciation Rec Center. Click for more info: https://nordc.org/getattachment/Homepage-Alerts/Second-Harvest/NORD-Feeding-Sites_2020.pdf/?lang=en-US
The JLNO Diaper Bank:
- The Junior League of New Orleans is partnering with Second Harvest Food Bank to distribute diapers throughout the Greater New Orleans area. Please visit one of these distribution sites if you are in need of diapers or period products. Click for more info: https://www.jlno.org/community/diaper-bank/
HOUSING AND LEGAL ASSISTANCE:
- Residential evictions have been suspended. First and Second City Court have suspended all residential evictions until April 24, 2020, with further orders to follow. This eviction suspension also applies to weekly hotels. This is en banc court order signed by chief Judge of Civil District Court Christopher J. Bruno. Click for more info: https://ready.nola.gov/incident/coronavirus/civil-district-court-and-first-and-second-city-cou/
- The Mayor's Office of Community Development has partnered with Southeast Louisiana Legal Services, Total Community Action and New Orleans Family Justice Alliance to provide immediate financial and legal assistance for homelessness prevention which includes rental assistance and foreclosure mitigation. Inquiries should be made to the Office of Community Development at (504) 658-4200.
- Southeast Louisiana Legal Services provides free, civil legal aid to low-income people. They can provide legal assistance for landlord-tenant issues and much more. Go to slls.org or call (504) 529-1000 to receive more information.
Disability Rights Louisiana:
- If you encountering disability-related issues, please reach out to us by calling 504-522-2337, or our toll free number, 1-800-966-7705. While we are not taking walk-ins at this time, our services are still available. If you have a disability related issue or concern regarding to COVID-19, please call or email us at: COVIDfirstname.lastname@example.org. If you are experiencing a medical emergency, please call 911.
Sewerage and Water Board
It is important that residents and businesses in New Orleans have access to running water and electricity during this emergency. The Sewerage and Water Board (SWBNO) suspended water service shut-offs on March 12, and will adhere to this policy change for the duration of the Mayor’s Declared Emergency in response to the COVID-19 pandemic. SWBNO will also work to restore water service to those customers who have been disconnected. Click for more info: https://www.swbno.org/PressReleases/Details/3579
- For the next 30 days, Entergy will halt customer disconnections if nonpayment is the result of the coronavirus. Customers can call 800-368-3749 or visit entergy-neworleans.com for more information.
Internet & Cellular Service:
AT&T, CenturyLink, Sprint, T-Mobile, and Verizon have also publicly committed to the "Keep Americans Connected Pledge" to ensure customers aren't cut off from communications services during the coronavirus pandemic. This includes no shutoffs, no late fees, and making wi-fi hotspots available to anyone who needs them.
Cox will not terminate service to residences or small businesses that are unable to pay their bills due to disruptions caused by the coronavirus. For those affected, Cox will waive late fees as well.
The Louisiana Workforce Commission (LWC) has released information for workers in Louisiana who have been impacted by COVID-19.
Those who are eligible to receive Unemployment Insurance benefits will also qualify for SNAP benefits.
As a worker, you may be eligible for unemployment insurance if:
Your work hours have been reduced because of lack of work due to Coronavirus.
Your workplace closes temporarily, and you are not being compensated.
You have been instructed not to go to work, and you are not being paid while at home.
If any of these situations apply to you, you can file a claim for unemployment insurance by visiting www.louisianaworks.net/hire or calling 866-783-5567. Be sure to answer “yes” to the question, “Are you filing for Unemployment Insurance benefits for reasons related to COVID-19?” This will provide needed information to the LWC to help process your claim.
Gig Economy Workers Fund
- The New Orleans Business Alliance has launched a relief fund to meet the needs of gig economy workers who have been directly impacted via loss of income. Learn more and apply via this link: https://www.nolaba.org/relief-fund/
The Louisiana Department of Education has expanded eligibility for a popular childcare assistance program for low-income families to workers deemed critical to the COVID-19 response.
Families can access subsidized care for children age 12 and under at participating childcare centers or through registered and certified family childcare and in-home providers.
Interested families must complete the application the department’s Pandemic Protective Services Crisis Application. If approved, initial certification will be valid for 30 days. If the public health crisis continues beyond 30 days, the LDOE will reassess applications. Click for more info: https://www.louisianabelieves.com/docs/default-source/child-care-providers/child-care-assistance-program-(ccap)-pandemic-protective-services-crisis-application.pdf?sfvrsn=21e09b1f_8