Testing is available at many healthcare facilities, hospitals, and clinics in New Orleans. Each facility has its own criteria for who is eligible for a test, so we suggest you call first. To view a location near you, or find more information, click here.
If you have questions about COVID-19 and don't have a PCP. Call a 24 hour Nurse's Hotline at:
(504) 962-6202 for LCMC
(800) 231-5257 for Ochsner
Medicaid provides medical benefits to low-income individuals and families. Although the federal government establishes the general rules for Medicaid, specific requirements are established by each state. In Louisiana, over a million residents receive health care coverage through Medicaid, most of whom are children under 19. The Louisiana Medicaid Program operates within the Louisiana Department of Health.
Do I qualify for Medicaid?
- Medicaid eligibility is determined using the Federal Poverty Level income guidelines. Visit the Monthly Income Limits for Medicaid Programs page.
In Louisiana, you qualify to receive Medicaid if you:
- Receive Supplemental Security Income (SSI) from the Social Security Administration (SSA)
- Get financial help from the Office of Family Support (OFS) through the Family Independence Temporary Assistance Program (FITAP)
You may also qualify for Medicaid coverage if you:
- Are disabled according to the Social Security Administration’s definition
- Have corrected vision no better than 20/200
- Are a low-income parent of children under age 19
- Are a child under age 19
- Are pregnant
- Have no insurance and need treatment for breast and/or cervical cancer
- Receive Medicare coverage and are low-income, or
- Are aged 19 to 64 years old, have a household income less than 138% of the federal poverty level, doesn't already qualify for Medicaid or Medicare, and meet citizenship requirement
- Apply now or renew coverage for any Medicaid program by visiting the Louisiana Medicaid Online Application (OLA): https://sspweb.lameds.ldh.la.gov/selfservice/
- Once you submit the online application, it is sent immediately to the Medicaid office for processing, and there is no delay for mailing or faxing a paper form.
- Call the Medicaid hotline toll free at 1.888.342.6207 for help applying. Agents are accepting calls Monday through Friday from 8 a.m. to 4:30 p.m.
SAMHSA’s Disaster Distress Helpline
- If you or a loved one are feeling overwhelmed by this emergency, please get assistance from SAMHSA’s Disaster Distress Helpline. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor. When you call or text, crisis counselors will listen to what’s on your mind with patience and without judgment. There is no need to give any identifying information when you contact the Disaster Distress Helpline.
Center for Hope
- Center for Hope will be offering free Telehealth services for those that might be experiencing stress and anxiety at this time. Call (504) 241-6006.
Food and Supplies:
Meal Assistance Program
The City of New Orleans will provide a COVID-19 Meal Assistance Program, a cost-sharing collaboration with FEMA to qualifying residents. Meals will be provided to a range of vulnerable residents impacted by COVID-19, including high-risk health adults, residents with special medical needs, homeless residents, homebound seniors, and families with children 18 and under who are not receiving other federally supported food assistance. A vendor partnering with local restaurants will provide meals for this program for 30 days. For more information, click here.
Food Assistance for Residents
This map contains real-time information about all food and meal distribution sites throughout the City of New Orleans. Just enter your address on the "What's Near Me?" tab to pull up information about sites near you! For more information, click here.
Food & Mask Giveaway
Through the generous support of Councilman Banks, World Center Kitchen, and other generous partners/volunteers, the Ephesus Seventh-day Adventist Church will be serving meals to the community on the 2nd and 4th Saturdays of the month beginning on August 22nd @ 1 pm. The church is located at 2400 Delachaise St., New Orleans, LA 70115. We will be distributing meals, masks, and produce to families during each feeding day. Strict sanitary measures will be followed and enforced to ensure the safety of the community and volunteers. Masked and gloved volunteers will place meals in the individual’s trunk or back seat. For more information, click here.
HOUSING AND LEGAL ASSISTANCE:
The 120-day moratorium on evictions in federally assisted housing properties mandated by the CARES Act is also set to expired on July 25th, 2020.
City of New Orleans COVID-19 Rental Assistance Program
Effective July 27, 2020, the City's Office of Community Development will begin taking applications for tenants residing in Orleans Parish who are in imminent danger of being evicted. There is limited funding. All applicants will not be assisted. Funding will only be available for members of the Center for Disease Control and Prevention (CDC) designated vulnerable populations. Applicants must have experienced a loss of income related to COVID-19 and will likely become homeless within the next 30 days without financial assistance. Potentially eligible households include the following:
- Households with children
- Households with disabled member(s)
- Household with elderly member(s) and/or household members with underlying medical conditions
Funding will go to households with the greatest and most imminent need. The program will end once funding is exhausted. For more info, click here.
- The Mayor's Office of Community Development has partnered with Southeast Louisiana Legal Services, Total Community Action and New Orleans Family Justice Alliance to provide immediate financial and legal assistance for homelessness prevention which includes rental assistance and foreclosure mitigation. Inquiries should be made to the Office of Community Development at (504) 658-4200.
- Southeast Louisiana Legal Services provides free, civil legal aid to low-income people. They can provide legal assistance for landlord-tenant issues and much more. Go to slls.org or call (504) 529-1000 to receive more information.
Disability Rights Louisiana:
- If you encountering disability-related issues, please reach out to us by calling 504-522-2337, or our toll free number, 1-800-966-7705. While we are not taking walk-ins at this time, our services are still available. If you have a disability related issue or concern regarding to COVID-19, please call or email us at: COVIDfirstname.lastname@example.org. If you are experiencing a medical emergency, please call 911.
Sewerage and Water Board
It is important that residents and businesses in New Orleans have access to running water and electricity during this emergency. The Sewerage and Water Board (SWBNO) suspended water service shut-offs on March 12, and will adhere to this policy change for the duration of the Mayor’s Declared Emergency in response to the COVID-19 pandemic. SWBNO will also work to restore water service to those customers who have been disconnected. Click for more info: https://www.swbno.org/PressReleases/Details/3579
- For the next 30 days, Entergy will halt customer disconnections if nonpayment is the result of the coronavirus. Customers can call 800-368-3749 or visit entergy-neworleans.com for more information.
Internet & Cellular Service:
AT&T, CenturyLink, Sprint, T-Mobile, and Verizon have also publicly committed to the "Keep Americans Connected Pledge" to ensure customers aren't cut off from communications services during the coronavirus pandemic. This includes no shutoffs, no late fees, and making wi-fi hotspots available to anyone who needs them.
Cox will not terminate service to residences or small businesses that are unable to pay their bills due to disruptions caused by the coronavirus. For those affected, Cox will waive late fees as well.
The Louisiana Workforce Commission (LWC) has released information for workers in Louisiana who have been impacted by COVID-19.
Those who are eligible to receive Unemployment Insurance benefits will also qualify for SNAP benefits.
As a worker, you may be eligible for unemployment insurance if:
Your work hours have been reduced because of lack of work due to Coronavirus.
Your workplace closes temporarily, and you are not being compensated.
You have been instructed not to go to work, and you are not being paid while at home.
If any of these situations apply to you, you can file a claim for unemployment insurance by visiting www.louisianaworks.net/hire or calling 866-783-5567. Be sure to answer “yes” to the question, “Are you filing for Unemployment Insurance benefits for reasons related to COVID-19?” This will provide needed information to the LWC to help process your claim.
Gig Economy Workers Fund
- The New Orleans Business Alliance has launched a relief fund to meet the needs of gig economy workers who have been directly impacted via loss of income. Learn more and apply via this link: https://www.nolaba.org/relief-fund/
Care.com is providing three months of free, premium membership to Care.com to critical frontline and essential workers in Louisiana who would like to identify potential caregivers for their children during the COVID-19 pandemic. Please note that most caregivers available through Care.com charge for their services, and families are responsible for paying them. For more information, click here.