New York

You can follow updates from the City at nyc.gov/coronavirus, and from the State here. You can sign up for updates from the city by texting COVID to 692-692. (to get the updates en español, envíe el mensaje COVIDESP a 692-692). You can also call the New York State Department of Health’s Novel Corona Virus Hotline 24-hour hotline at 1-888-364-3065.

HEALTH AND MEDICAL ASSISTANCE:

Testing

  • The FDA has approved New York State to authorize the state's 28 public and private labs to begin manual, semi-automated and automated testing for novel coronavirus, or COVID-19.
  • The approval will allow the state to dramatically increase testing capacity to about 6,000 tests per day in the next week. The approval also extends to the Roche high-volume platform for testing.
  • Testing is free to all eligible New Yorkers as ordered by a health care provider or by calling the NYS COVID-19 hotline at 1-888-364-3065.
  • Your local health department is your community contact for COVID19 concerns. Click here and contact them for more information: https://health.ny.gov/contact/contact_information/

Health Insurance:

  • Medicaid is a program for low-income persons whose income and/or resources are below certain levels. Eligible populations include children, pregnant women, single individuals, families and individuals certified blind or certified disabled. In addition, persons with medical bills may be eligible for Medicaid even if their income and resources are above the allowable Medicaid income levels. Medicaid income and resource levels generally change on January 1 of each year. Only certified blind individuals, certified disabled individuals, and individuals over 65 have a resource test. Children and families may be eligible for Child Health Plus or Family Health Plus if they are not eligible for Medicaid. Visit ACCESS HRA to apply for Medicaid

FINANCIAL ASSISTANCE:

  • Visit ACCESS HRA to apply for cash assistance
  • Visit HRA Home Energy Assistance Program (HEAP) to apply for the Home Energy Assistance Program (HEAP) grant
  • Call New York Disaster Interfaith Services (NYDIS)at 212-669-6100, Monday - Friday, 9am - 5pm; emergency “life safety” financial assistance is available for under-resourced households.

FOOD RESOURCES NYC:

  • City Harvest recognized the practical purpose that surplus food could serve if directed to New Yorkers who needed it, filling the plates of the working mom who had trouble making ends meet at month’s end, the senior in the apartment upstairs living on a fixed income, or the family around the corner coping with a large and unexpected medical bill. Click here for more info: https://maps.nyc.gov/foodhelp/
  • Visit ACCESS HRA to apply for the Supplemental Nutrition Assistance Program (SNAP/food stamps)
  • NYC Department for the Aging provides home-delivered meals that are available for seniors ages 60 years and older who may have disabilities, access, or functional needs.
  • Foodbank NYC has an interactive map with providers who have switched to “grab and go” meals and pantry bags to minimize the risk of exposure.
  • HungerFree NYC publishes Neighborhood Guides to Food and Assistance”. These guides covers all neighborhoods in NYC by zip code and are available in multiple languages

UNEMPLOYMENT RESOURCES:

  • New York State is waiving the 7-day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines. Visit the New York State Department of Labor website for more information: https://labor.ny.gov/unemploymentassistance.shtm
  • The Unemployment Benefits and Health Insurance FAQ provides guidance for those recently unemployed due to COVID-19. Click below to access: https://www1.nyc.gov/assets/em/downloads/pdf/coronavirus/covid-19-unemployment-health-insurance.pdf

  • ACCESSNYC is a portal for NYC residents to determine their eligibility for over 30 economic opportunity programs and benefits. It also includes a regularly updated list of COVID-19 response resources. Click for more information: https://access.nyc.gov/
  • Paid Sick Leave: Under the law, covered employees have the right to use safe and sick leave for the care and treatment of themselves or a family member. To learn more, visit the Paid Safe and Sick Leave page.

RENT AND PUBLIC ASSISTANCE:

  • On March 20, Governor Andrew Cuomo announced a 90-day moratorium on evictions for residential and commercial tenants, meaning no one can be evicted in New York state until at least June 20th. If you have questions about New York’s eviction moratorium, read the following explainer for the latest on what this means for renters. https://ny.curbed.com/2020/3/16/21180842/coronavirus-new-york-state-eviction-moratorium

  • If your work schedule was reduced as a result of the coronavirus and you are unable to pay your rent, you can apply for a Cash Assistance special grant request to get benefits for emergencies.
  • If you have an active Cash Assistance case, visit ACCESS HRA

New York City Housing Authority

NYCHA residents that experience a loss of income may qualify for a rent reduction. Households that have experienced a complete income loss may qualify for the Zero Income Policy.

  • Agency: Human Resources Administration
  • Phone Number: 718-557-1399
  • Business Hours: Monday - Friday: 8 a.m. - 5 p.m.
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

UTILITIES ASSISTANCE:

  • Access to Free Internet at Home: Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Installation fees will be waived for new student households. To enroll, call Spectrum at 844-488-8395.
  • ConEd: Your service will not be shut off for non-payment. Waiving new late-payment fees. No fees for making payments with credit cards or debit cards. Most customers can arrange for payment extensions and agreements through My Account. Find more payment help: https://www.coned.com/en/about-us/media-center/news/coronavirus/updates

OTHER ASSISTANCE:

  • The Salvation Army: Text or Call The Salvation Army COVID-19 hotline for information on how to access The Salvation Army’s services near you: 347-395-3943. Visit The Salvation Army COVID-19 website for additional information.
  • The Catholic Charities Community Services is providing food resources and support for seniors. For more information please contact The Archdiocese of New York Helpline at 1-888-744-7900
  • For legal services for immigrants, please contact Immigrant and Refugee Services. Counties served include, Bronx, Dutchess, Kings (Brooklyn), NY (Manhattan), Orange, Queens, Richmond (Staten Island), Rockland, Sullivan, Ulster, and Westchester. For more information, email immigration.services@archny.org or call 212-419-3700.

NYC Department of Education: