Marking the first program of its kind west of the Mississippi River, WOS and Northeast Iowa Community College have begun a partnership to train veterans from the surrounding area for Customer Service Associate positions with Prudential Financial in Dubuque, Iowa. Veterans will receive instruction in mentoring, customer service, quality assurance, business writing and communication, problem solving, computer literacy, data entry, and financial services over an eight week semester. Upon completion, they will be awarded a Certificate of Business Operations Support from Northeast Iowa Community College and begin training for positions with Prudential Retirement Services in Dubuque.