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Data Center Technician I

Early Career Employment Program

Join our program. Change your life.

Candidate Profile: 

  • Early Career or Military Veteran
  • High School Diploma or Equivalent (GED)

Program Overview:

  • Full-Time work (38 hours/week) with a training component (2 hours/week)
  • Throughout the program you will receive continued support and individual mentorship to ensure your success.

Job Overview

  • The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintains accurate chain-of-custody logs of incoming and outgoing customer packages and ensures facility cleanliness
  • As a member of the Operations Team, the Data Center Technician I is expected to handle trouble tickets and remote hands requests from inception through resolution
  • Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber
  • Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues accordingly and drive both internal and customer compliance to the company’s security standards


  • Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner
  • Assisting with supervision on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals
  • Monitor and assist with troubleshooting technical issues and alarms. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment
  • Perform physical security walkthroughs, administration of security sign-in procedures for all customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards
  • Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely
  • Always Maintaining facility cleanliness and “Tour Readiness”
  • Adhere to company cabling standards
  • Assist with maintaining accurate inventory of work tools, equipment, and devices
  • Other duties, as assigned


  • High school diploma or equivalent
  • Previous NOC/SOC/IOC experience and/or data center experience preferred
  • College degree in related discipline preferred
  • 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications
  • Responsibility and dependability are a must
  • Candidates must have reliable transportation
  • Trustworthy and ability to work honestly with little or no supervision, if necessary
  • Strong written and verbal communication skills
  • Ability to learn quickly and apply new knowledge and skills immediately
  • Ability to assess situations and escalate properly, following internal procedures
  • Knowledge of Windows operating systems both pc and server side
  • Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus
  • Must be able to lift a minimum of 50 lbs
  • Some familiarity with DS1, DS3, Ethernet and dark fiber circuits are a plus


  • Full-Time (Rotating Shift Work)
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
12 12 OFF OFF 12 12 12
Monday Tuesday Wednesday Thursday Friday Saturday Sunday


  • $20.00/Hour (plus Benefits)


  • Las Vegas, NV