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IT Mobile Support Technician

IT Mobile Support Technician

This is a consultancy role with the potential to hire. Our corporate partner is the most influential research and advisory firm in the world with a powerful purpose: to challenge the thinking of their clients to help them lead change in their organizations. 

Candidate Profile:

  • Recent college graduate with bachelor's degree in Computer Science or related STEM degree program 
  • Problem-solver
  • People person with strong communication skills
  • Available to work full-time (with some on-call and weekend hours in order to meet project deadlines)

Job Description:

Fuel your intellectual curiosity and professional growth. This is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. Here, you’ll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. This experience is built on a singular, powerful purpose: to challenge thinking and lead change.

Responsibilities:

  • Work with CX Cloud project and sales teams to submit client device orders
  • Configures tablet settings and installation of Mobile Device Management (MDM) Software
  • Create new applications and polices in Mobile Device Management (MDM) Software
  • Install device applications and operating system updates
  • Maintain inventory of end user hardware and software configuration
  • Manage remote installation of new kiosk solutions
  • First level of support troubleshooting client issues, and reassignment to proper individual as necessary
  • Document steps taken to resolve production issues
  • Monitor production logs & data for active clients (ensure stability with data submission, battery life, WiFi signal strength, and network timeouts)
  • Manage all configuration settings for iOS and Android MDM policies
  • Work with Hexnode support on feature requests to support implementation needs
  • Evaluate alternative tools, devices, and APIs for scalability of current Mobile Device Management software
  • Remote and local quality assurance testing to ensure compatibility with new CX Cloud releases
  • Liaison between teams to support new and existing client needs.

Qualifications:

  • BA or BS degree in a technology related field
  • Experience with Mobile Device Management (MDM) software and system integration preferred
  • Experience with Android and iOS mobile applications
  • Strong Troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to prioritize multiple tasks and insure completion

Duration:

  • Full-Time hours (with some on-call and weekend hours in order to meet project deadlines)

Salary:

  • $20.00/Hour (Plus Benefits)

Location:

  • Boston, MA

About WOS

WOS is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserved and veteran communities through partnerships with organizations dedicated to diversifying their workforce. For more information, visit wforce.org