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Mediation Dispute Resolution

This is a consultancy role with the potential to hire. Out partner is a not-for-profit organization with offices throughout the U.S. They have a long history and experience in the field of alternative dispute resolution, providing services to individuals and organizations who wish to resolve conflicts out of court.

Candidate Profile:

  • Post 9/11 Veteran-honorably discharged or currently serving in the National Guard / Reserve
  • High School Diploma/GED
  • Availability to work full-time

Job Summary

This role administers and maintains an assigned caseload in accordance with rules and regulations of the New York State Department of Financial Services, applicable insurance laws, and internal policies; ensures the accuracy of documentation and information; maintains an efficient flow of communication between parties.


  • Responds timely and appropriately to all client inquiries and concerns
  • Administers, maintains and ensures accurate documentation and information on an assigned NY No-Fault caseload, including performing initial review of new case filings, ensuring information is recorded correctly and that all necessary documentation has been received
  • Adds issue codes to the online case records
  • Weighs the importance of each issue and ensures that unresolved/complex ones are escalated appropriately
  • Provides adequate and timely notice to the parties throughout the life cycle of the case; effectively communicates internal policies and procedures to all parties
  • Completes all assigned tasks in the online case management system
  • Reviews and responds to party and arbitrator inquiries
  • Assists Conciliator II with reviewing and preparing cases for transmittal to arbitration
  • Resolves problems efficiently utilizing available resources including system data
  • Continues to learn the NY No-Fault Insurance laws and regulations through self-study and active use of available internal learning tools (manuals, seminars, online training, and in-person classes)


  • Education & Experience:
    • Bachelor's degree in business and one year basic insurance claims administration experience
    • Possesses an introductory knowledge of both the NYS Workers’ Compensation Fee Schedule and the NYS No-Fault laws/Regulation 68; or an equivalent mix of education and experience.
  • Language Skills:
    • Ability to read and interpret documents such as legal files, business correspondence and procedure manuals
    • Ability to write routine reports and business correspondence
    • Ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization
  • Mathematical Skills:
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
    • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
    • Ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs
  • Reasoning Ability:
    • Possesses ability to solve practical problems with a variety of variables
    • Exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor
  • Technical Skills:
    • Intermediate proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel
    • Ability to adapt to the administrative software and systems
  • Attention to Communication:
    • Ensures that regular, consistent, and effective communication takes place
    • Ensures that important information is shared with others on a timely basis as appropriate in his/her organizational unit
    • Proactive in keeping his/her manager informed on a regular basis about progress and problems
  • Personal Accountability and Credibility:
    • Dependable and delivers on commitments
    • Respects the confidentiality of information
    • Keeps personal conversations with others private
    • Forthright and honest with people
    • Carries his/her fair share of the workload
    • Admits to mistakes and takes responsibility without blaming others
    • Conveys a command of the relevant facts and information
  • Collaboration:
    • Develops, maintains and strengthens partnerships with others inside or outside of the organization who can provide information, assistance and support
    • Recognizes and appreciates the business concerns and perspectives of others
    • Provides valuable and needed assistance, information and support to others, to build a basis for future reciprocity
    • Makes others want to build a partnership
  • Constituent Orientation:
    • Displays a clear, service centered approach and respectful disposition towards one's external and/or internal constituents
    • Quickly and effectively solves problems
    • Communicates with constituents to find out what they want and how satisfied they are with what they are getting
  • Flexibility:
    • Is able to see the merits of perspectives other than his/her own
    • Demonstrates openness to new organizational structures, procedures, and technology
    • Switches to a different strategy when an initially selected one is unsuccessful
    • Demonstrates willingness to modify a strongly held position in the face of contrary evidence
  • Thoroughness:
    • Monitors the quality of one’s own work
    • Develops and uses systems to organize and keep track of information and work progress
    • Carefully prepares for meetings and presentations
    • Carefully reviews and checks the accuracy of information in work reports and materials provided to management and others
  • Personal Integrity:
    • Ensures integrity of the organization
    • Develops and practices highest ethical standards
    • Communicates openly, honestly and directly
    • Instills mutual trust and confidence
    • Treats all people with respect
    • Values diverse perspectives
    • Supports the organization's Diversity Initiatives
    • Protects the privacy and confidentiality of the organization and client information and property
    • Follows acceptable security use policies and practices


  • Full-Time 


  • $20.00/Hour (Plus Benefits)


  • New York, NY (Financial District)

    About WOS
    Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserved and veteran communities through partnerships with organizations dedicated to diversifying their workforce. Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 3,800+ individuals through partnerships with more than 60 corporations in 40+ locations worldwide. For more information, visit