Apply Now

Service Desk Technician

Service Desk Technician

Turner is a North America-based, international construction services company and is a leading builder in diverse market segments. The company has earned recognition for undertaking large, complex projects, fostering innovation, embracing emerging technologies, and making a difference for their clients, employees and community. 

Candidate Profile:

  • Recent college graduate, or current student with technology related coursework
  • High School Diploma/GED
  • Availability to begin work immediately in a full-time capacity

Position Description:

Assists in troubleshooting and resolving a range of technology related problems experienced by end users in utilization of IS hardware and software.

Essential Duties & Responsibilities:

  • Respond to incoming service calls and support requests via email submitted by internal and external users of Turner’s IS systems, and resolve Tier I issues.
  • Escalate Tier II and above computer utilization issues for Turner's global user base.
  • Identify and report trends observed by the service desk for potential issues/risks to Turner’s IS environment.
  • Document tickets and maintain IS knowledge base library.
  • Report and analyze service desk metrics.
  • Participate in the rollout of new systems to establish support procedures as it relates to the service desk
  • Train and mentor HQ Support Technicians, BU IS and end users.
  • Compose and publish knowledge based articles related to common issues observed by the service desk for user base and IS staff.
  • Contribute to continuous improvement efforts that foster customer service excellence for all of Turner’s technology users.
  • Provide after-hours rotational support as the “on call” service desk specialist to Turner’s end users.

Qualifications:

  • Bachelor's degree in computer science, computer information systems or related field and minimum of 1 year of work experience or an equivalent combination of education and experience.
  • Experience with troubleshooting and ticketing systems preferred
  • Customer service experience
  • Desktop\systems support experience preferred
  • Knowledge of Active Directory
  • Experience with Windows 7, Windows 8.1 and Windows 10
  • Knowledge of Microsoft operating system, Office 365, MS Exchange, and Microsoft Office applications
  • Experience with Office 2010/2013/2016 support
  • Knowledge of mobile device support
  • Understanding of malware/spyware/anti-virus software
  • Able to effectively operate in a multi-tasking environment
  • Possess strong interpersonal and communication skills in a professional and effective manner via phone and email

Duration:

  • Full-Time. Working remotely supported. Candidate may be required to transition to in office. Local candidates preferred
  • On Call (Rotational) may be required

Salary:

  • $20.00/Hour (Plus Benefits)

Location:

  • Dallas, TX