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Business Analyst

Business Analyst

This is a consultancy role with the potential to hire with our partner Johnson & Johnson. Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace innovation—bringing ideas, products and services to life to advance the health and well-being of people around the world. We believe in collaboration, and that has led to breakthrough after breakthrough, from medical miracles that have changed lives, to the simple consumer products that make every day a little better. Our over 125,000 employees in 60 countries are united in a common mission: To help people everywhere live longer, healthier, happier lives. 

Candidate Profile:

  • Post 9/11 Veteran-honorably discharged, OR current National Guard / Reservist
  • Bachelor's Degree or Equivalent
  • Availability to work full-time

Overall Position Description:

The growth of consumer grade customer experience technologies for employees to leverage is growing. Within the IT End User Services organization, support for employees and their daily IT needs requires adaptability. For the last several years, consistent innovations ahead of the curve are resulting in opportunities to develop new service offerings for the enterprise.


  • Assist in Customer Experience growth
  • Assist in Intelligent Automation offerings
  • Assist in the expansion of out of the box virtual agent / chatbot platforms
  • Assist in various Customer Experience technologies
  • Serve as Project Analyst while performing additional duties, as needed

Qualifications (required):

  • Bachelor's degree in an IT related field of study (i.e. Comp Sci, Mgmt. Info Systems, Information Science, etc.) OR previous IT working experience (i.e. help desk)
  • Knowledge of chatbots and how they operate
  • Strong interpersonal skills; experience interacting and forming relationships with customers (business relationship management)
  • Basic reporting skills and/or direct experience with BI platforms; ability to perform research and present findings
  • Ability to capture and reflect user stories
  • Understanding of project management responsibilities

Qualifications (desired):

  • Ability to quickly learn different IT technologies; passion for IT
  • Organizational change management (OCM) experience
  • Understanding of knowledge management and crafting technical documentations
  • Experience in IT customer service
  • Ability to craft training materials and perform training activities
  • Knowledge of customer experience (CX) platforms and concepts


  • Full Time


  • $20.50/Hour (Plus Benefits)


  • Raritan, NJ

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a nonprofit dedicated to recruiting, training and placing underserved and veteran job seekers into long-lasting careers at prominent organizations. To date, WOS has served 5,300+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit