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Client Service Manager

Job Overview:
WOS seeks self-motivated individuals, with a strong background in a mechanical or industrial environment, to mentor veterans transitioning into long term careers as Automotive Mechanic Apprentices.  The CSM will guide the veterans through a rigorous training program, followed by full-time employment at our partnering company.  To accomplish this, the CSM will manage all aspects of the program using a high touch methodology to ensure the success of each veteran and the program.

As the operational lifeline through which WOS has enjoyed over a decade of success, The Client Service Manager (CSM) is a change agent who is able to guide and influence an individual on a pathway to success, while maintaining a strong connection with our corporate partners.

Responsibilities:

  • Assist with providing end-to-end program management solutions in service of the mission and vision of Workforce Opportunity Services
  • Ensure that program recruitment is meeting target goals
  • Assists in overseeing academic program implementation
  • Assist in fostering and maintaining relationships with executives and managers at partnering companies
  • Work with consultants to encourage the meeting of performance and development benchmarks
  • Liaise with other WOS stakeholders (Finance, HR, etc.) to ensure key administrative deliverables are completed in a timely and effective manner including, but not limited to, on-boarding documentation, weekly payroll reconciliation, consultant case files and other compliance documentation
  • Assist in developing plans to assist consultants in need to enable their continued participation in the program
  • Evaluate client requests for additional consultancy needs and make recommendations
  • Review and make recommendations to enhance current WOS processes for delivery of programs
  • Assist with on-boarding requirements new consultants as needed
  • Prepare financial and other performance tracking reports as requested
  • Other ad hoc projects, as needed.

Qualifications:

  • Required
    • Bachelor's Degree
    • Experience recruiting and sourcing diverse talent
    • Hands on experience in a mechanical or industrial environment
    • Ability to communicate effectively in a wide variety of environments
    • Strong conflict resolution and negotiation skills
    • Demonstrated decision-making responsibility in a dynamic work environment
    • Operational Management experience
    • Relationship Management experience
    • Account Management experience
    • Leadership development experience
    • Valid Driver's License
  • Desired
    • Prior experience teaching and mentoring youngs adults

Location:

  • Detroit, MI

Duration:

  • Full-Time

Salary:

  • Depending on Experience

About WOS
Workforce Opportunity Services (WOS) is a 501(c)(3) nonprofit organization that transforms early career professionals by cultivating their talents. We connect leading companies with a network of thousands of ready-to-work professionals who reflect diverse communities and customers. Our partners rely on our expertise to recruit, educate, and train employees with the highest potential who will remain committed to their work over the long term.

For more information about WOS, please visit Workforce Opportunity Services.