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Desktop Support Specialist I

Desktop Support Specialist

Job Overview

The Desktop Support Specialist I evaluates business problems, identifies and specifies the applications and/or systems requirements, evaluates vendor packages in relation to needs and implements required software and hardware.

This is a consultancy role with the potential for hire.  Our partner is a hospital known for excellence in clinical care. It is international acclaimed for its lengthy list of firsts in research, education, and patient care.

Candidate Profile:

  • Post 9/11 Veteran-honorably discharged, OR
  • Current National Guard / Reservist
  • Bachelor degree in Computer Science or a related discipline
  • Availability to work full-time

Duties and Responsibilities:

  1. Consults with business area management and staff on usage of end user computing systems and network-based PC/workstation software and hardware, systems security, recovery and back-up procedures, including troubleshooting, repairs, network configurations, installations and upgrades.
  2. Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
  3. Move, add and change workstations throughout Mount Sinai locations and off campus.
  4. Provide support for Mount Sinai users at remote sites outside the campus which might require local travel.
  5. Evaluates business problems and recommends vendor packages to meets user needs, and implements required software.
  6. Participates in the evaluation of new end user computing packages, including remote connectivity products, and equipment, implements and tests prototypes, applies installation quality assurance tests and ensures consistency with standards.
  7. Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and consults more technically experienced Desktop Support Specialists when necessary.
  8. Performs related duties as assigned or requested.


  • Education
    • Bachelor degree in Computer Science or a related discipline
  • Experience
    • Two years experience in programming and analysis of user computing and network-based PC/workstation application
  • Skills
    • Broad knowledge of end user computing needs
    • Knowledge of network-based PC/workstation systems and hardware
    • Knowledge of client functions and applications
    • Excellent communication skills
    • Excellent analytical skills
    • Strong judgment
    • Strong ability to work both independently and as part of a team


  • $19.23/Hour (Plus Benefits)


  • New York, NY
  • Travel within Greater New York Area (up to 50%)


  • Full-Time (40 hours/week)

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserved and veteran communities through partnerships with organizations dedicated to diversifying their workforce. Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 3,800+ individuals through partnerships with more than 60 corporations in 40+ locations worldwide. For more information, visit