WOS Helps Companies Leverage Contact Centers For Business Success

New York, NY: Workforce Opportunity Services (WOS), the leading non-profit organization geared towards aligning individuals from underserved groups with career opportunities, is aiding corporations in recruiting high-performing contact center agents.

While contact centers are an invaluable asset for corporations, they can face numerous obstacles that hinder their overall effectiveness. Setbacks include the lack of substantial training for agents, ineffective management, and high attrition rates that range between 30 and 45 percent. For these reasons, it’s imperative for companies to implement programs that leverage contact centers for business success.

WOS equips companies with customized solutions for recruiting, training, and retaining talent for contact centers. Our program participants undergo training to garner skills that are tailored to the company’s specific needs and receive ongoing mentorship and support to be successful in their roles. Additionally, they receive funds for their college tuition and free healthcare while in the program.

Corporations that partner with WOS benefit from the following offerings:

·       Dedicated support for management

·       Competitive billing rates

·       On or off-site services

·       Flexible employment arrangements

TelVista, the premier provider of contact solutions, partnered with WOS last year. “Working with WOS has been a win-win situation. Not only have they aided us in recruiting candidates that provide high-quality support to our customers, partnering with WOS is uniquely rewarding as it has given us additional ways to support our local communities by bridging us to talented individuals that we otherwise may not have been able to reach,” said Jorge Rodriguez, President and CEO of TelVista, Inc. “As a business leader, the mentorship and efforts that WOS undertakes to help adults— including veterans—achieve confidence and success in the workforce are attributes that I support and greatly value in a business partner.”


Workforce Opportunity Services (WOS) is a 501(c)(3) that recruits underserved young adults and veterans for professional careers through various skill-based education and mentoring programs. WOS helps individuals from underserved communities, including military veterans, overcome career challenges by providing training, resources, and financial support so that they can achieve financial independence and professional success. Learn more at wforce.org.